Medication & Pharmacy Information
We’ve created RealRx with you in mind.
Pharmacy Customer Service is available at 1-855-203-3633. We provide 24 hours-7 days a week-365 day a year around the clock customer service, member portal access for pharmacy information, a large national network of pharmacies, and a national mail-order program with online tools and access.
- Find Medications on your Healthy U Preferred Drug List (PDL) - Please note that the PDL is subject to change.
- Search the Healthy U CHIP PDL
- Review the Healthy U CHIP PDL pdf (*use “ctrl F” to search)
- Find a Pharmacy – U of U Health Plans uses a large national network of pharmacies
- Member Information
- Member Pharmacy Portal: Access your pharmacy claim history, search for pharmacies, or view the formulary.
- RealRx Login (Contact Pharmacy Service to register)
- Member Pharmacy Portal: Access your pharmacy claim history, search for pharmacies, or view the formulary.
- Pharmacy Direct Member Reimbursement (DMR)
- If you have paid out of pocket for a prescription and want to be reimbursed through the plan, please contact Pharmacy Customer Service before submitting a DMR Form. Pharmacy Customer Service will work with you to contact your pharmacy to assist them in processing claims electronically. This is the quickest process, as the pharmacy can refund you onsite. If the pharmacy is unwilling to submit electronically, then Pharmacy Customer Service will assist you in filing a DMR. (Please note: the DMR process can take up to 30 days to complete and does not include any network discounts that the pharmacy would have written off per contract.) Please contact Pharmacy Customer Service for questions or assistance in submitting a reimbursement request for a prescription.
To submit a Prior Authorization or an Exception Request, your provider can either print and fax the forms for review or submit the request online.
- Pharmacy Prior Authorization or Exception Request (print and fax)
- Submit Prior Authorization or Exception Request (online)
General Pharmacy Information
Pharmacy Customer Service: 855-203-3633
U of U Health Plans Pharmacy Processing Information
Bin: 610830
PCN: REALRXHU