A person using a smartphone while typing on a laptop at a table.

Notices

A person using a smartphone while typing on a laptop at a table.

Notices

Notice & Disclosures

Audience Resource Description Link
Member Website Accessibility Statement U of U Health Plan's web pages & digital assets are designed to meet or exceed the Section 508 standards. A process for providing feedback and concerns about specific assets is available. More Info
Member Rural Healthcare Access Notice You may be entitled to coverage for health care services from the following providers if you live or reside within 30 paved road miles of the listed providers below, or if you live or reside in closer proximity to the listed providers than to your network providers. More Info
Member Balance Billing Notice Your Rights and Protections Against Surprise Medical Bills More Info
Member Privacy Statement Notice of our privacy practices More Info
Member Non-Discrimination Notice U of U Health Plans and University of Utah Health Insurance Plans comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. More Info
Member Compliance Program The U of U Health Plans compliance program is designed to prevent, detect, and correct healthcare noncompliance and fraud, waste, and abuse. More Info
Member Text Message Terms & Conditions When you provide us with your telephone number, including your cellphone or mobile number, or e-mail you are consenting to give U of U Health Plans permission to contact you via a phone call, text, or email for certain important messages related to your healthcare. More Info
Member Prescription Drug Data Collection (RxDC) Prescription drug data collection (RXDC) and reporting requirements. More Info
Employers Gag Clause Compliance Attestation U of U Health Plans is keeping our groups up to date about the Consolidated Appropriations Act (CAA) gag clause provision.. More Info

Prior Authorization Metrics Reporting

To comply with the Centers for Medicare & Medicaid Services (CMS) Interoperability and Prior Authorization final rule, starting in 2026 impacted payers — Medicare Advantage (MA) organizations, state Medicaid and Children’s Health Insurance Program (CHIP) fee-for-service (FFS) programs, Medicaid managed care plans, CHIP managed care entities, and Qualified Health Plan (QHP) issuers on the Federally Facilitated Exchanges (FFEs) — must publicly report certain prior authorization metrics from the previous calendar year on their websites.

Audience Year Description Link
Member 2025 University of Utah Healthy U Medicaid Prior Authorization Metrics for Medical Items and Services (Excluding Drugs) More Info
Member 2025 University of Utah CHIP Prior Authorization Metrics for Medical Items and Services (Excluding Drugs) More Info
Member 2025 University of Utah Individual Plan Prior Authorization Metrics for Medical Items and Services (Excluding Drugs) More Info

Member's Rights & Responsibilities

At University of Utah Health Plans, we are committed to ensuring our members understand their rights and responsibilities. The Member's Rights & Responsibility documents outline what you can expect from your health plan and what is expected of you.

Audience Resource Description Link
Member- Commercial  Member's Rights & Responsibilities U of U Health Plans wants to give our members the best care and service. Read More
Member- Healthy U   Member's Rights & Responsibilities University of Utah Health Plans wants to give our members the best care and service. Read More
Member- CHIP  Member's Rights & Responsibilities University of Utah Health Plans wants to give our members the best care and service. Read More
Member- Healthy U Integrated  Member's Rights & Responsibilities University of Utah Health Plans wants to give our members the best care and service. Read More
Member- Healthy U Behavioral  Member's Rights & Responsibilities University of Utah Health Plans wants to give our members the best care and service. Read More

Need Help?

If you have questions or need assistance accessing these documents, please contact University of Utah Health Plans Member Services:
Toll-Free: 833-981-0212
Local: 801-213-4104

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