Care when and where you need it most.

Virtual Care

Care when and where you need it most.

Virtual Care

Care when and where you need it most.

Virtual care lets you see a provider by video or phone, right from home. It’s a simple way to get care for many common needs without driving, missing extra work, or sitting in a waiting room. 

Use your phone, tablet, or computer to connect from anywhere.

Questions about Virtual Care?

  • What Can I Use Virtual Care For

    Virtual care works well for many everyday health needs. You can use it for:
     

    Common symptoms

    • Cold, cough, or flu
    • Sore throat
    • Ear pain or pink eye
    • Rashes, acne, or skin infections
    • Stomach issues
    • Headaches
    • Allergies

    Ongoing conditions

    • Diabetes follow-up
    • Nutrition counseling
    • Asthma care
    • Medication refills

    Mental and behavioral health

    • Therapy visits
    • Depression and anxiety support

    WHEN NOT TO USE VIRTUAL CARE

    Virtual care is NOT right for emergencies. Call 911 or go to the ER if you have:

    • Chest pain
    • Trouble breathing
    • Heavy bleeding
    • A major injury
    • Sudden weakness or numbness

    For more information about where to get care in a medical emergency, check out this helpful guide:

     

    Know Where To Go 

  • How to Find a Virtual Care Provider

    You have lots of options for virtual care with U of U Health Plans. Follow these steps to find a virtual care provider.

    • Step 1: Open the provider search tool
      Click “FIND A DOCTOR” at the top of this page or click this link. You can also access the provider search tool when you are logged into the member portal.
    • Step 2: Enter your information
      Choose your network from the dropdown menu. If you aren’t sure what network you have, check your ID card. If you are logged into your member portal account, your network will be automatically selected.
      You can enter your location info if you’d like. Or you can leave that part blank to see all your options.
    • Step 3: Select telemedicine
      At the bottom of the provider search page, select “Telemedicine Servies.” Then click “Search Providers.”
    • Step 4: Narrow your search
      On the left side of your screen, you can choose filters to narrow your search. For example: under the specialty dropdown menu, you can choose from a list of services. Once you have selected your filters, scroll to the bottom of the side menu and click “Search.”
      This step is easy to miss. You must hit “Search” to update your results. After that, you’ll see providers who offer virtual visits under your plan.

    IF YOU NEED HELP FINDING A VIRTUAL CARE PROVIDER, CALL OUR ACCESS ASSISTANCE TEAM AT 801-587-2851

  • Tips For a Good Virtual Visit

    To make your virtual visit easy, make sure you:

    • Pick a quiet, private spot
    • Check your camera and microphone before the visit
    • Have a list of your medications close by
    • Join the visit a few minutes early

  • Virtual Care Frequently Asked Questions

    To make your virtual visit easy, make sure you:

    How much does virtual care cost?
    Your cost depends on your plan. You can see specific benefit details by logging into the member portal. Or you can call Customer Service.

    Do I need an appointment?
    Many providers offer scheduled visits where you need an appointment. Most virtual urgent care visits are same day – no appointment needed.

    Do I need a special app?
    Some providers use secure apps or video links. Once you schedule a virtual visit, your doctor’s office will send instructions to you.