Healthy U Integrated

Pharmacy

Medication & Pharmacy Information

Introducing RealRx, our new Pharmacy Benefit Manager (PBM) created by University of Utah Health Plans for your health insurance plan Healthy U. 

We’ve created RealRx with you in mind.

**EFFECTIVE July 1, 2020**

Pharmacy Customer Service is available at 1-855-856-5694.  We provide 24 hours-7 days a week-365 day a year around the clock customer service, member portal access for pharmacy information, a large national network of pharmacies, and a national mail-order program with online tools and access.

  • Find a Pharmacy – U of U Health Plans uses a large national network of pharmacies
  • Member Information
    • Member Pharmacy Portal: Access your pharmacy claim history, search for pharmacies, or view the formulary.
  • Pharmacy Direct Member Reimbursement (DMR)
    • If you have paid out of pocket for a prescription and are looking to be reimbursed through the plan, please contact Pharmacy Customer Service before submitting a DMR Form.  Pharmacy Customer Service will work with you to contact your pharmacy to assist them in processing claims electronically. This is the quickest process as the pharmacy can refund you onsite.  If the pharmacy is unwilling to submit electronically, then Pharmacy Customer Service will assist you in filing a DMR.  (Please note: the DMR process can take up to 30 days to complete and does not include any network discounts that the pharmacy would have written off per contract.)  Please contact Pharmacy Customer Service for questions or assistance in submitting a reimbursement request for a prescription.

To submit a Prior Authorization or an Exception Request, your provider can either print and fax the forms for review or submit the request online.

General Pharmacy Information

Pharmacy Customer Service:  855-856-5694
U of U Health Plans Pharmacy Processing Information
Bin: 610830
PCN: REALRXHU