Medication & Pharmacy Information

Pharmacy Information

Introducing RealRx, our new Pharmacy Benefit Manager (PBM) created by University of Utah Health Plans for your health insurance plan Healthy U. 

We’ve created RealRx with you in mind.


**EFFECTIVE July 1, 2020**

Benefits prior to July 1, 2020, can be found here.

Pharmacy Customer Service is available at 1-855-856-5694.  We provide 24 hours-7 days a week-365 day a year around the clock customer service, member portal access for pharmacy information, a large national network of pharmacies, and a national mail-order program with online tools and access.

To submit a Prior Authorization or an Exception Request, your provider can either print and fax the forms for review or submit the request online.

General Pharmacy Information

Pharmacy Customer Service:  855-856-5694
U of U Health Plans Pharmacy Processing Information
Bin: 610830


**PRIOR TO July 1, 2020**

Pharmacy Customer Service is available at 1-866-236-5935. 

About Provider and Facility Search

Definitions & Terminology Used in Search

University of Utah Contracting Criteria

Provider information in this directory is collected from information that we receive from our provider network and updated 5 days per week, excluding weekends, holidays, or interruptions due to upgrades, system maintenance, or unplanned outages. This information is subject to change at any time.