Thank you to the providers who participated in our 2026 Provider Satisfaction Survey. Your feedback helps us understand what's working well and where we can enhance our services to better support you and your patients. Below are a few highlights from what you shared with us.

CONTRACTING & CREDENTIALING

Survey responses showed generally positive experiences with contracting and credentialing:

• Over 92% of respondents rated the contracting process as easy or somewhat easy.
• Nearly 90% rated the credentialing or recredentialing process as somewhat easy or easy.

TIMELY RESPONSES ACROSS KEY PROCESSES

Providers also shared feedback on several core operational areas:

• Prior Authorizations: Over 94% reported requests are always or usually handled accurately and in a timely manner.
• Claims Processing: More than 92% indicated claims are always or usually processed accurately within 30 days.
• Appeals: About 80% said the appeals process is easy to follow.

CUSTOMER SERVICE & PROVIDER RELATIONS

Feedback related to communication and support was strong:

• 93% of providers said Customer Service addresses their needs always or usually in an accurate, professional, and timely manner.
• 94% reported the same level of responsiveness when working with Provider Relations Consultants.  
• 75% indicated they know how to contact their assigned Provider Relations Consultant.  

PROVIDER WEBSITE & PORTAL USE

Survey responses showed varied awareness and use of digital resources:

• About 60% of providers have accessed the Provider Website.
• Just under 50% have logged in and used the Provider Portal.

These results offer insight into how providers currently interact with available tools.

THANK YOU FOR SHARING YOUR EXPERIENCE

We appreciate the time you took to complete the survey and share your experience. We value your partnership and your participation in our provider network.