• CORONAVIRUS: COVID-19

    Your Health Insurance and COVID-19

    University of Utah Health Plans is always concerned about the health and well-being of our members. Our hearts go out to all people in the US and worldwide who are suffering directly from COVID-19 or indirectly by the measures that have been taken to contain its spread.

    The following is a list of benefits that have temporarily been updated in order to support our community. If you have any questions about these updated benefits please call the customer service phone number listed on your health insurance ID card. If you believe you are having symptoms, or you have questions about your health, please call your physician or the following hotline:

    Coronavirus Hotline: 801-587-0712 or Toll Free 844-745-9325.

    Advantage U Members

    The following list of Medicare benefits have been updated in response to COVID-19 and will be extended through April 21, 2021.

    Benefit Description Coverage
    Vaccination (when available) Covered 100%
    Home-Based testing when ordered by a physician (frequency limit: 1 test every 6 months) Covered 100%
    Serology (Antibody) testing ordered by a physician Covered 100%
    In-person office visits, urgent care and emergency room related to COVID-19 Covered at the current benefit level
    Testing related to COVID-19 ordered by a physician (no limit on the number of tests) Covered 100% at an in-network provider
    Treatment related to COVID-19 Covered at the current benefit level


    Healthy U Members

    The following list of Medicaid benefits have been updated in response to COVID-19 and will be extended through April 21, 2021.

    Benefit Description Coverage
    Vaccination (when available) Covered 100%
    Home-Based testing when ordered by a physician (frequency limit: 1 test every 6 months) Covered 100%
    Serology (Antibody) testing ordered by a physician Covered 100%
    Self-ordered home testing Not a Covered benefit
    In-person office visits, urgent care and emergency room related to COVID-19 Covered at the current benefit level
    Testing related to COVID-19 ordered by a physician (no limit on the number of tests) Covered 100% at an in-network provider
    Treatment related to COVID-19 Covered at the current benefit level
    Telehealth visits with your doctor (audio or video) related to COVID-19 Covered at the current benefit level
    Early prescription refills Available on a case-by-case basis by working through your local pharmacy


    Individual & Family Marketplace Members

    The following list of benefits have been updated in response to COVID-19 and will be extended through April 21, 2021.

    Benefit Description Coverage
    Vaccination (when available) Covered 100%
    Home-Based testing when ordered by a physician (frequency limit: 1 test every 6 months) Covered 100%
    Serology (Antibody) testing ordered by a physician Covered 100%
    Self-ordered home testing Not a Covered benefit
    In-person office visits, urgent care and emergency room visits related to COVID-19 Covered 100% at an in-network provider
    Testing related to COVID-19 ordered by a physician (no limit on the number of tests) Covered 100% at an in-network provider
    Treatment related to COVID-19 Covered at the current benefit level
    Telehealth visits with your doctor (audio or video) related to COVID-19 Covered 100% at an in-network provider
    Telehealth medical visits through MDLive (COVID-19 related or non-COVID-19 related) Covered 100%
    All telehealth behavioral health visits through MDLive Covered at the current benefit level
    Early prescription refills Available on a case-by-case basis by working through your local pharmacy


    Employer Group Members

    The following list of benefits have been updated in response to COVID-19 and will be extended through April 21, 2021 and applies to individuals whose employers sponsor their insurance.

    Benefit Description Coverage
    Vaccination (when available) Covered 100%
    Home-Based testing when ordered by a physician (frequency limit: 1 test every 6 months) Covered 100%
    Serology (Antibody) testing ordered by a physician Covered 100%
    Self-ordered home testing Not a Covered benefit
    In-person office visits, urgent care and emergency room related to COVID-19 Covered 100% at an in-network provider
    Testing related to COVID-19 ordered by a physician (no limit on the number of tests) Covered 100% at an in-network provider
    Treatment related to COVID-19 Covered at the current benefit level
    Telehealth visits with your doctor (audio or video) related to COVID-19 Covered 100% at an in-network provider
    Telehealth medical visits through MDLive (COVID-19 related or non-COVID-19 related) Covered 100%
    Check your ID card for the Telehealth vendor that your employer has selected.
    Early prescription refills Available on a case-by-case basis by working through your local pharmacy


    Telehealth Partners

    If you want to access providers through Telehealth, your insurance ID card will tell you which of our Telehealth partners your plan participates with.

    MDLive

    1-844-475-2050

    Medical and Behavioral Health Care
    Available Nationwide
    24 hours, 7 days a week
    Download the app or visit mdlive.com/uhealthplans


    COVID-19 Alerts

    Fraud Alert– The U.S. Department of Health and Human Services Office of Inspector General is alerting the public about fraud schemes related to the COVID-19, commonly referred to as coronavirus.

    Fraudsters are offering COVID-19 tests in exchange for personal details, and are targeting members in a number of ways, including telemarketing calls, social media platforms, and door-to-door visits. The personal information the fraudsters collect may be used to fraudulently bill health plans or commit medical identity theft. The following ways have been recommended for members to protect themselves from fraud:

    • Beneficiaries should be cautious of unsolicited requests for their Medicare, Medicaid, or insurance numbers.
    • Be suspicious of any unexpected calls or visitors offering COVID-19 tests or supplies. If your personal information is compromised, it may be used in other fraud schemes.
    • Ignore offers or advertisements for COVID-19 testing or treatments on social media sites.
    • A physician or other trusted healthcare provider should assess your condition and approve any requests for COVID-19 testing.

    If you think you are a victim of a scam or attempted fraud involving COVID-19, you can report it by calling a University of Utah Health Plans Customer Service Advocate at:

    • Healthy U Medicaid: (801) 213-4104 or 833-981-0212
    • Employer Groups: (801) 213-4008 or 833-981-0213
    • Individual and Family Plans: (801) 213-4111 or 833-981-0214


    COVID-19 Vaccine Information

    WHO CAN GET VACCINATED? As of February 10, 2020, Vaccines are currently available for health care workers, long-term care facility staff and residents, adults age 70+, first responders, and K-12 teachers and school staff. Stay updated on Utah's Vaccine Distribution by visiting coronavirus.utah.gov/vaccine-distribution.

    WHERE DO I GET VACCINATED? When you become eligible, you can get your COVID-19 vaccine at your local health department. Call or visit your county’s health department website to schedule a vaccination appointment.

    QUESTIONS ABOUT THE VACCINE? Information about side effects, vaccine safety, and how the COVID-19 vaccine works is available at the Utah Department of Health Coronavirus website: coronavirus.utah.gov or the CDC's website: cdc.gov/coronavirus. If you prefer to talk on the phone you can also call the COVID-19 info line at 1-800-456-7707.


    Questions about Plans?