Your Health Insurance and COVID-19

University of Utah Health Plans is always concerned about the health and well-being of our members. Our hearts go out to all people in the US and worldwide who are suffering directly from COVID-19 or indirectly by the measures that have been taken to contain its spread.

The following is a list of benefits that have temporarily been updated in order to support our community. If you have any questions about these updated benefits please call the customer service phone number listed on your health insurance ID card. If you believe you are having symptoms, or you have questions about your health, please call your physician or the following hotline:

Coronavirus Hotline: 801-587-0712 or Toll Free 844-745-9325.


Individual & Family Marketplace Members

The following list of benefits have been enhanced in response to COVID-19 and will apply through June 30, 2020.

Benefit Description Coverage
In-person office visits, urgent care and emergency room visits related to COVID-19 Covered 100% at an in-network provider
Testing related to COVID-19 ordered by a physician (no limit on the number of tests) Covered 100% at an in-network provider
Treatment related to COVID-19 Covered at the current benefit level
Telehealth visits with your doctor (audio or video) related to COVID-19 Covered 100% at an in-network provider
Telehealth medical visits through U Health Virtual Urgent Care or
MDLive (COVID-19 related or non-COVID-19 related)
Covered 100%
All telehealth behavioral health visits through MDLive Covered at the current benefit level
Early prescription refills Available on a case-by-case basis by working through your local pharmacy

Employer Group Members

The following list of benefits have been enhanced in response to COVID-19 and will apply through June 30, 2020 and applies to individuals whose employers sponsor their insurance.

Benefit Description Coverage
In-person office visits, urgent care and emergency room related to COVID-19 Covered 100% at an in-network provider
Testing related to COVID-19 ordered by a physician (no limit on the number of tests) Covered 100% at an in-network provider
Treatment related to COVID-19 Covered at the current benefit level
Telehealth visits with your doctor (audio or video) related to COVID-19 Covered 100% at an in-network provider
Telehealth medical visits through U Health Virtual Urgent Care or
MDLive (COVID-19 related or non-COVID-19 related)
Covered 100%
Check your ID card for the Telehealth vendor that your employer has selected.
Early prescription refills Available on a case-by-case basis by working through your local pharmacy

Healthy U Members

The following list of Medicaid benefits have been updated in response to COVID-19 and will apply through June 30, 2020.

Benefit Description Coverage
In-person office visits, urgent care and emergency room related to COVID-19 Covered at the current benefit level
Testing related to COVID-19 ordered by a physician (no limit on the number of tests) Covered 100% at an in-network provider
Treatment related to COVID-19 Covered at the current benefit level
Telehealth visits with your doctor (audio or video) related to COVID-19 Covered at the current benefit level
Telehealth medical visits through U Health Virtual Urgent Care (COVID-19 related or non-COVID-19 related) Covered 100%
Early prescription refills Available on a case-by-case basis by working through your local pharmacy

Telehealth Partners

If you want to access providers through Telehealth, your insurance ID card will tell you which of our Telehealth partners your plan participates with.

Virtual Urgent Care

801-213-UNOW

Medical Care
Available Statewide
9 am to 9 pm, 7 days a week
Start your Virtual Urgent Care Visit

MDLive

1-844-475-2050

Medical and Behavioral Health Care
Available Nationwide
24 hours, 7 days a week
Download the app or visit mdlive.com/uhealthplans


Resources from our In-Network Providers and Partners

University of Utah Health MountainStar Health Care Utah Department of Health