Test Procedures: Step 3 - Production Phase
Once UUHP has received and reviewed your test files we will notify you by email when we are ready to accept production files. After you have been moved to a production status you may wish to send UUHP a file of all outstanding claims that you previously submitted on paper for 'clean up', rather then wait for the paper claims to be processed. Please let us know if you wish to submit a clean up file.
Once UUHP is receiving production 837 files, a 997 acknowledgement and 277FE transactions will be generated so you can verify that we have received your file and what the status is for each claim in the file. The status of the claim given in the 277FE is the status of the claim at the time the 277FE was initially produced and the status may change later. For up to date information on claims status please contact our Member Services team at (801) 587-6480 or toll free at (888) 274-5870.
As you add providers, please notify us in writing or by email at uuhpproviderchanges@hsc.utah.edu so we can give you the UUHP assigned provider ID number. Electronic claims submitted for providers without the UUHP assigned provider ID number or an incorrect provider number will not be processed. Please notify us in writing or by email of any tax identification number (TIN), national provider identifier (NPI) or address changes. TIN changes require an updated W-9 form. Please notify us immediately should you decide to change clearinghouses so we can ensure all of your files are being returned appropriately.
The address to submit address and TIN changes to is:
PO Box 45180
Salt Lake City, Utah 84145